At Nelana we want you to be completely satisfied with your purchase. If, for any reason, you need to return an item, we offer a 14-day return policy from the date of delivery.
 

To qualify for a refund, please ensure that your return meets the following criteria:
 

• The item must be clean, unworn, and unwashed.
   

• It should be in its original packaging and condition with all tags attached and intact.
   

• Your return must include proof of purchase, such as the order number and your name.
   

• Please note that if the clothing is visibly stretched or shows signs of wear, making it unsuitable for resale, it will not qualify for a refund.
   

Please be aware that return shipping costs are the responsibility of the customer. Unfortunately, shipping and handling fees are non-refundable.
 

Additionally, sale items are not eligible for a refund.
 

For your peace of mind, we recommend using a traceable service when returning your item, as Nelana cannot be held responsible for any items lost in transit.